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Privacy Policy for Malaysia accounts

Your account details, wallet records for Touch 'n Go, GrabPay, Boost dan FPX, cookie choices and privacy requests are handled under this Privacy Policy, so you can see…

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CONTACT ROUTES

Three privacy contact paths

Need a privacy answer before you open an account, or after you have sent documents to us? Use the contact path that matches your request.

Live chat privacy cue Ask for privacy help in live chat and include your account email only.
Email privacy request Send detailed privacy requests by email when you need a written trail.
Account ticket If you can access your account area, raise a ticket from inside the wallet…
DATA PRACTICES

Six ways we handle data

Privacy work is practical: collect only what is needed, protect it while your account is active, and remove or mask it when retention no longer applies.

Account sign-up data

When you open an account, we collect details needed to create the profile, secure login access and contact you about account matters. Extra checks may apply when local law or payment screening requires them.

Cookie controls

Cookies help us keep you signed in, remember language choices and spot unusual access patterns. Where a cookie is not needed for core account use, you can manage it through your browser settings.

Payment references

Touch 'n Go, GrabPay, Boost dan FPX records are used to match deposits or withdrawals to your wallet. We keep references, timing and status details needed for reconciliation and support checks.

Access security

We use login checks, session controls and internal access rules to reduce unwanted entry to account records. If we see unusual activity, we may pause sensitive changes until account ownership is confirmed.

Retention periods

We keep records for as long as needed for account service, dispute handling, legal duties and payment checks. When the reason ends, we delete, mask or separate records from active account use.

Correction requests

You can ask us to correct account details that are outdated or wrong. We may need proof before changing identity or payment fields, because those records affect account access and wallet activity.

Privacy questions before you join

The questions below focus on your rights and our privacy handling, not on general lobby use. Read them before you open an account, especially if you plan to use Touch 'n Go, GrabPay, Boost dan FPX. If your concern involves access, correction or deletion, contact us with enough account detail for verification and we will respond with the next step.

We collect account details such as your contact data, login credentials, device signals and records needed for wallet checks. We may also collect identity details if required for account security, payment review or legal duties.

We use local payment references to match transactions to your wallet, confirm status and handle payment queries. We do not publish your payment records, and internal access is limited to teams handling account or wallet tasks.

Yes. Send a correction request through chat, email or an account ticket. We may ask you to confirm ownership before changing contact, identity or payment details, because those changes can affect account access.

You can ask us to delete data, and we will assess the request against account status, payment records, dispute needs and legal duties. Some records may need to be kept for a lawful retention period.

Cookies support sign-in sessions, language settings, security checks and performance measurement. You can adjust many cookie choices in your browser, but blocking essential cookies may affect account access or wallet functions.

We may share limited data with payment, security, hosting and support providers when needed to run your account or meet legal duties. Each sharing step is tied to a specific service purpose.

Yes. Account access, eligibility and some privacy actions depend on local law and are available where local law permits. If a request is affected by law, we will explain the next available step.

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